REFUND POLICY

Returns and Refunds:

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We have a strict no-returns or refunds policy due to the nature of our adult products.

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If you believe your return request warrants assessment, please contact our customer service team at [contact@kinkykreatures.au] to request a return authorization. We will provide you with instructions on how to return the product, and we may process a refund or exchange once we have received the returned product and confirmed that it meets our return policy requirements. 

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Please note that shipping and handling fees are non-refundable, and you are responsible for the cost of returning the product to us unless it is defective or damaged.

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Defective or Damaged Products:

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If you receive a defective or damaged product, please contact our customer service team at [contact@kinkykreatures.au] within 7 days of receiving the product to request a refund or exchange. We will provide you with instructions on how to return the product, and we will process your refund or exchange once we have received the returned product and confirmed that it is defective or damaged.

Please note that we may request photographic evidence of the defective or damaged product before processing your refund or exchange.

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Exchanges:

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We do not offer exchanges on any products offered by Kinky Kreatures. All purchased items are final sale due to the nature of the adult products. 

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Cancellations:

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If you wish to cancel an order, please contact our customer service team at [contact@kinkykreatures.au] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel the order if it has already been shipped.

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Refunds:

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Refunds will be processed using the same method of payment used for the original purchase, and they will be issued within 7 days of receiving the returned product and confirming that it meets our return policy requirements.

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If you have any questions or concerns about our Refund Policy, please contact us at contact@kinkykreatures.au